Backed by a wealth of expertise and an extensive service network, Mindray's global service team is dedicated to enhancing the healthcare experience for customers worldwide and providing professional support wherever it is needed.

Paris Venues: Delivering Frontline Event Services

This summer, Mindray's technical support team joined forces with ACESO, the host country's medical team, to diligently ensure the safety and smooth operation of the Paris venues, which are part of one of the world's largest sporting events, witnessing the brilliance of athletes on the sporting stage. Our comprehensive support services included:

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On-Site Technical Support

We deployed experienced engineers to the venue to ensure the normal operation of medical equipment and provide rapid on-site troubleshooting.

IT Network Security Support

To mitigate potential network risks, we also deployed dedicated IT devices specifically designed to support the network connectivity of medical equipment throughout the event.

Medical Equipment Support

We specially prepared and pre-debugged a comprehensive suite of emergency, ultrasound, and monitoring devices to ensure the health and safety of athletes and spectators.

Top Hospitals around the World: Tailoring Customized Solutions for Healthcare Providers

Crafting Customized Solutions to Address Users¡¯Concerns

Macao, China

A hospital in Macao faced a significant increase in patient volume during peak periods. To ensure the continuity and efficiency of medical services without negatively impacting patient experience, the hospital placed a strong emphasis on timely local service, particularly the professional skills of the maintenance team and their rapid repair capabilities. This is especially crucial during emergencies or equipment failures, as the hospital must respond swiftly to restore operations.

During on-site surveys and discussions with hospital management, Mindray¡¯s service engineers identified the hospital's needs regarding after-sales support, spare parts supply, and maintenance services.

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Based on these identified needs, the engineers tailored the "Ruibaolian" ultrasound equipment cooperation project for the hospital, promising a four-hour response service along with a regular maintenance plan.

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The service team regularly followed up and actively monitored equipment usage, providing a series of customized services, including technical support tailored to the hospital's requirements. By addressing the customer's needs and alleviating their concerns.

Efficient Installation Reclaiming Time for Patient Care

New South Wales, Australia

In a hospital in New South Wales, Australia, healthcare professionals were eager for the new Mindray anesthesia equipment to be quickly and seamlessly integrated into their workflow.

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With many new devices to install and configure, they wanted the process to be as simple and fast as possible, so that they can quickly focus on patient care with a smoothly running new system.

The service team intervened in advance to thoroughly inspect and debug the anesthesia workstation, ensuring that each device can securely and seamlessly integrate with the hospital's system.

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Additionally, during the installation process, service engineers communicated promptly with anesthesiologists to proactively optimize workflows for equipment usage.

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After the installation, the service team continued to provide the hospital with regular maintenance and round-the-clock technical support, helping the hospital reclaim surgical time for patient care. This not only enhanced the physicians' work experience but also allowed them to focus more intently on serving their patients.

Proactive Alerts: Becoming a Preventive Equipment Assistant

Mexico, Argentina, and Colombia

In hospitals across Latin America, sudden equipment failures were a significant concern for healthcare professionals. The time spent contacting engineers, waiting for repairs, and resolving issues significantly impacted valuable patient treatment time and severely affected turnaround times for laboratory testing. Therefore, hospitals hoped to receive alerts before equipment issues arise, or even to resolve issues proactively, ensuring that equipment remains in optimal working condition at all times.

Mindray's iService remote platform proactively monitors and manages potential risks through real-time alerts and offline upgrades, ensuring the continuous health of laboratory equipment.

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Through the iService platform, on-duty engineers receive alerts, analyze anomaly data, confirm specific issues, and promptly notify regional engineers to address problems on-site.

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In the process, the regional engineers discovered that the abnormal alerts were related to the customer's equipment operation habits. Working with R&D engineers, they proposed customized solutions that preserved the customer's established practices. This approach effectively resolved issues before the customer becomes aware of any risks, while seamlessly accommodating the routine equipment usage.

Exploring every corner of the world, the story between you and Mindray's global service team is always ongoing. We look forward to hearing from you.